SWISS VALLEY POLICIES DUE TO COVID-19

Updated 11/27/2020 – COVID-19 policy subject to change at any time as local, regional & state laws or resort policies change.

Swiss Valley Ski and Snowboard Area has been working closely with the National Ski Areas Association and the Michigan Snowsports Industries Association to establish operating guidelines for the upcoming season. To our annual guests, the area will look a little different this ski & snowboard season due to COVID-19.  Swiss Valley is committed to keeping the area open for our winter guests but we need your help to do so. Items listed below are the adjustments being made to help keep everyone safe, healthy and keep our lifts turning throughout the winter.

Skiing and Snowboarding are healthy, outdoor activities with built-in ‘Tip-to-Tail’ social distancing.

Let’s work together to be the reason we have a season.

Face Coverings

FACE COVERINGS WILL BE REQUIRED INDOORS & ANYWHERE 6’ DISTANCING CANNOT BE MAINTAINED

Swiss Valley has you covered… Disposable Masks will be available for purchase for $1.00 or you may purchase a Swiss Valley Buff for $4.00 at the ticket windows or in the Ski and Board Shop

2020/2021

For the safety of our employees, skiers, snowboarders and winter family: PLEASE STAY HOME IF YOU ARE NOT FEELING WELL.

Be Wise, Sanitize

  • Sanitation stations will be readily available throughout the area for guest use.
  • All area cleaning & sanitizing will be addressed daily & more frequently as necessary.
  • Face coverings will be required in all public areas, the lift lines and while riding the lifts.
  • Your vehicle will need to be used as a “lodge”.  Please use your vehicle to prepare for the hills and as your gathering space.

Tickets & Ticket Windows

  • We do not plan on restricting daily lift ticket sales and/or use of Season Passes, Club Cards or Punch Passes. However, we do recommend purchasing tickets & rentals in advance at SkiSwissValley.com
  • Daily Lift Tickets and Rentals may be purchased onsite at Swiss Valley any day that we are open for skiing.
  • A new exterior deck with outdoor ticket window service is scheduled to be completed by December 1st.
  • Be aware of our Refund Policy before purchasing Season Passes, online products and when purchasing a ticket onsite at Swiss Valley.

Picnic Lunches, Bags & Personal Items

  • Your vehicle will need to be used as a “lodge”.  Please use your vehicle to prepare for the hills and as your gathering space.
  • Please come prepared to boot up at your car and only bring with you what you can carry throughout the day.  Only rental customers for the day will only be permitted to use the lockers located in the rental building.
  • Restrooms will be accessible.
  • The lodge capacity will be monitored and significantly reduced with no seating available.
  • Picnic Lunches will not be allowed in any of our interior locations.
  • Picnic Lunches are still welcome; however, they must be enjoyed at your vehicle or in an outdoor seating area.
  • Additional outdoor seating has been added for our 2020/2021 Ski Season.

On The Hill, On The Lifts & In Lift Lines

  • Face coverings will be required to load the lifts and in all lift lines.
  • Skiers and snowboarders will be asked to self-group and load the chair with their traveling party.
  • Lift attendants will not require guests to ride the chair with people they do not know.
  • Be kind when you stand in line.

Rentals

  • We are temporarily suspending Apparel Rental for the 2020/2021 Ski Season. Our Ski & Board Shop conveniently carries many items that may assist you with your first ski experience and/or anything you may have forgotten and need before hitting the slopes.
  • Hand sanitizer will be available at the entrance area of our Rental Department.
  • Face Coverings will be required and use of hand sanitizer will be encouraged upon entry.
  • Our Rental Technicians will wear face shields when working with our helmet, snowboard and ski rental customers.

Food & Beverage Areas: Café 225, Chalet & Fireplace Lounge

  • Under the current order, gathering will not be allowed inside the lodges. We hope that by the time we open for skiing the current local restaurant laws will change and that our eating venues will back to operating at 50% or 100%  capacity.
  • In the event that restaurants are still only allowed to provide take out, the Cafe’225 and Chalet will accommodate appropriate menu changes and offer options.
  • Live entertainment will not be scheduled in our Chalet this season as the additional space will be used for seating.
  • A reservation system may be used for the Chalet during times of high demand.
  • Bags and personal items must be left in your vehicle or secured in a locker. Lockers are available for Rental Customer use in our Rental Building.

Ski & Board Shop

  • Face Coverings will be required upon entering.
  • Hand sanitizer will be available at the entrance area of our Ski & Board Shop
  • Our Technicians and Sales Staff will wear face shields when working closely with our customers during fittings and equipment repair.
  • Until further notice or until the start of ski season our Ski & Board Shop will be available for private shopping appointments only.  Please email Brett@SkiSwissValley.com

Snowsports Lessons & Children’s Programs

Our leadership is working hard to ensure the best possible learning experience while also maintaining and respecting social distancing guidelines.

  • Skiers & Snowboarders enrolling in lessons or learn to ski programs will be required to have their temperatures taken as well as complete a COVID assessment before participation.
  • The American Association of Snowboard Instructors (AASI) & Professional Ski Instructors America (PSIA) are currently developing best practice guidelines.  Swiss Valley may adjust lessons and program to adhere to suggested guidelines and practices.
  • We our suspending our Full Day Valley Kids experience for the 2020/2021 Ski Season and will be offering the program in half day format only.  It should also be noted that check-in procedure, equipment fitting and the physical program location may change.